Accessibility Statement

We aim to provide an inclusive online shopping experience that allows customers to:

• Browse our product categories.
• Read product descriptions and specifications.
• Access pricing and delivery information.
• Navigate website menus and pages.
• Complete purchases.
• Review shipping, returns, and refund policies.
• Contact customer support.
• Access order information and assistance.

We recognise that accessibility is an ongoing process and that improvements may be necessary as our website develops.

We aim to align our website with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C).

These guidelines are based on four principles:

WCAG 2.2 Level AA is our accessibility target. This statement does not represent a claim that the entire website has been independently audited or certified as fully compliant.

We aim to incorporate accessibility considerations into the design and maintenance of our website.

We aim to make essential website functions accessible using a keyboard without requiring a mouse.

This includes navigation menus, product links, forms, and checkout controls.

We aim to organise our website using understandable headings, menus, and page structures.

We aim to use readable typography, appropriate spacing, and sufficient colour contrast.

We aim to provide meaningful alternative text for informative product images and other relevant visual content.

We aim to provide clear labels, instructions, and error messages for forms, including contact and checkout forms.

We aim to support customers using desktop computers, laptops, tablets, and mobile devices.

We aim to improve compatibility with screen readers, keyboard navigation, browser zoom, and other assistive technologies.

The availability and effectiveness of these features may vary across individual pages and third-party integrations.

The Handle Factory offers products across the following categories:

• Wood Stove Accessories
• Fireplaces
• Generators
• Water Heaters
• Saunas
• Furnaces & Boilers

We aim to present product names, descriptions, specifications, prices, and relevant purchasing information clearly.

If you experience difficulty accessing product information, please contact our customer support team.

We can assist with product enquiries and provide available information in an alternative accessible format where reasonably practicable.

We recognise that checkout accessibility is particularly important for online shopping.

We aim to make the purchasing process understandable and usable, including:

• Reviewing basket contents
• Entering billing and delivery information
• Selecting available payment methods
• Reviewing order totals
• Identifying form errors
• Confirming purchases

Some payment features may be provided by third-party payment processors.

If you encounter an accessibility barrier during checkout, please contact us so we can investigate the issue and discuss available assistance.

We aim to make customer support accessible to people with different communication needs.

You can contact us using the following methods:

If you require assistance with a product enquiry, order, return, refund, or website feature, please explain your accessibility needs when contacting us.

We will consider reasonable ways to assist you.

Although we aim to improve accessibility, some parts of our website may not yet fully meet our target standards.

Potential accessibility barriers may include:

• Third-party payment or checkout components
• Product images with incomplete alternative descriptions
• Manufacturer-supplied documents
• Embedded videos or other media
• Interactive elements requiring further keyboard optimisation
• External services linked from our website

These are areas that may require review, rather than confirmed findings from a completed accessibility audit.

We encourage customers to report any difficulties they experience.

Our website may include functionality provided by third parties, such as:

• Payment processing services
• Delivery tracking systems
• Customer support tools
• Embedded content
• External product documentation

We may not have full control over the accessibility of third-party websites or services.

However, we aim to consider accessibility when selecting and reviewing integrations.

If you experience difficulties with a third-party feature used during your shopping experience, please contact us.

If you encounter an accessibility issue on our website, we encourage you to let us know.

• The webpage address where the problem occurred
• A description of the accessibility barrier
• The device or browser you were using
• Any assistive technology involved, if you wish to share this information
• The assistance or alternative format you require

You do not need to disclose a medical condition or disability diagnosis to request accessibility assistance.

We will review your enquiry and work towards an appropriate response.

If you cannot access information on our website, you may request assistance or an alternative format.

Depending on the information and available resources, we may be able to provide:

• Plain-text information
• Simplified written explanations
• Product specifications by email
• Assistance understanding store policies
• Guidance with order-related enquiries

Please contact info@thehandlefactory.uk and explain the information you need.

We will consider reasonable requests and communicate available options.

We recognise that accessibility requires ongoing attention.

As our website develops, we aim to:

• Review accessibility concerns raised by customers.
• Improve navigation and page structure.
• Address identified keyboard accessibility barriers.
• Improve form labels and error messages.
• Review text readability and colour contrast.
• Improve alternative descriptions for meaningful images.
• Consider accessibility when introducing new features.

We do not claim that all these improvements have already been completed.

We aim to consider applicable UK equality and accessibility requirements, including the Equality Act 2010, where relevant.

We recognise the importance of reasonable adjustments and fair access to goods and services.

We also use recognised accessibility guidance, including WCAG, to inform our website accessibility goals.

This statement does not constitute a formal accessibility certification or a declaration of full compliance with every technical criterion.

We welcome feedback about the accessibility and usability of our website.

If you are dissatisfied with how an accessibility concern has been handled, please contact us again with the details of your complaint.

Accessibility Complaint – The Handle Factory

We will review the matter and consider appropriate next steps.

Nothing in this statement limits any legal rights or remedies available under applicable law.

For accessibility questions, assistance requests, or feedback, please contact:

Operated by THE HANDLE FACTORY LTD

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

We may update this Accessibility Statement to reflect changes to our website, accessibility improvements, user feedback, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

The Handle Factory — Accessibility Statement