Cookie Policy

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

For questions about cookies or personal information, please contact us using the details above.

2. What Are Cookies?

Cookies are small text files that websites may store on your computer, smartphone, tablet, or other device when you visit them.

Cookies can help websites remember information about your visit, maintain sessions, and provide certain features.

For example, cookies may help a shopping website:

• Remember products added to a basket.
• Maintain a customer login session.
• Preserve checkout information during a visit.
• Remember selected preferences.
• Support website security.
• Understand website usage, where analytics are enabled.
• Support advertising measurement, where applicable and permitted.

Cookies do not necessarily identify you directly, but some cookies and related identifiers may constitute personal data under applicable law.

Our website may use the following categories of cookies, depending on the features and services enabled.

3.1 Strictly Necessary Cookies

Strictly necessary cookies support essential website functions.

• Shopping basket functionality
• Checkout processes
• Customer account authentication
• Session management
• Security and fraud prevention
• Remembering privacy preferences

These cookies may be used without consent where they meet the applicable legal exemption.

Disabling them may prevent certain parts of the website from functioning correctly.

3.2 Functional Cookies

Functional cookies may remember settings or preferences that improve your browsing experience.

• Language preferences
• Display settings
• Previously selected website options
• Certain personalisation preferences

Where a functional cookie is not strictly necessary for a service you have requested, we will obtain consent where required by law.

3.3 Analytics & Performance Cookies

Analytics cookies may help us understand how visitors use our website.

Depending on the analytics tools enabled, information may include:

• Pages visited
• Time spent on pages
• Website navigation patterns
• Browser and device information
• Referring websites
• General website performance information

We may use this information to identify technical problems and improve the shopping experience.

Where consent is required, analytics cookies will not be activated before you provide that consent.

3.4 Advertising & Marketing Cookies

If advertising or marketing technologies are enabled, cookies or similar identifiers may be used to:

• Measure advertising performance
• Understand campaign effectiveness
• Limit repeated advertisements
• Support relevant advertising
• Measure interactions with promotional content

These technologies may involve third-party advertising providers.

We will seek consent before using non-essential advertising cookies where required by applicable law.

We do not claim that any particular advertising platform is active unless it is actually implemented on our website.

First-party cookies are set by the website you are visiting.

They may be used to support essential functions such as shopping baskets, customer sessions, and preferences.

Third-party cookies may be set by external services integrated into our website.

Depending on the technologies used, these services may include:

• Payment providers
• Analytics services
• Customer support tools
• Advertising platforms
• Embedded content providers
• Security services

Third parties may process information under their own privacy and cookie policies.

We aim to provide appropriate information about non-essential third-party technologies and obtain consent where required.

Cookies can also be classified according to how long they remain on your device.

Cookie duration depends on the specific cookie and its purpose.

Where applicable, the cookie preference interface or detailed cookie information provided on our website should identify relevant retention periods.

Cookies and similar technologies may be used for the following purposes:

Purpose

Description

Supporting essential website operations

Remembering products selected during shopping

Checkout

Maintaining information needed to complete an order

Security

Protecting sessions and detecting suspicious activity

Preferences

Remembering permitted website settings

Analytics

Understanding website usage, where enabled and consented to

Marketing

Measuring advertising activities, where enabled and consented to

The specific technologies used depend on the configuration of our website.

Under applicable UK privacy legislation, including the Privacy and Electronic Communications Regulations 2003 (PECR), consent is generally required before storing or accessing information on a user's device unless a relevant exemption applies.

Where required, we will seek your consent before enabling non-essential cookies.

Our intended cookie consent approach is to:

• Explain the categories of cookies used.
• Allow visitors to accept or reject non-essential cookies.
• Avoid treating silence or continued browsing as consent.
• Provide a way to change or withdraw consent.
• Prevent non-essential cookies from being activated before valid consent is obtained.

Consent must be freely given, specific, informed, and indicated through an appropriate affirmative action.

Strictly necessary cookies may remain active where a legal exemption applies.

You can manage cookies through the privacy controls available on our website, where implemented.

You may also manage cookies through your browser settings.

Most modern browsers allow users to:

• View stored cookies.
• Delete existing cookies.
• Block certain cookies.
• Restrict third-party cookies.
• Configure website-specific cookie permissions.

Please note that blocking strictly necessary cookies may affect shopping basket functionality, account access, or checkout.

Changing your browser settings does not necessarily withdraw consent for all other tracking technologies, so we also aim to provide suitable website-level privacy controls.

You can find cookie management instructions through your browser provider.

Browser settings and available controls may change over time.

Certain cookies or similar technologies may be necessary to support the checkout process.

• Maintain your shopping basket.
• Associate checkout activity with your session.
• Support payment authentication.
• Prevent duplicate transactions.
• Protect against unauthorised activity.

Payment processors may use their own cookies or technical identifiers.

Where such technologies are not covered by an applicable exemption, consent requirements will be considered.

For more information about payments, please review our Payment Methods Policy.

Some cookies may collect or generate information that qualifies as personal data.

Where this occurs, the processing is subject to applicable data protection requirements.

Depending on the technology, information may include:

• IP address
• Cookie identifiers
• Device information
• Browsing activity
• Website interaction data
• Session information

For more information about how personal data is processed and your rights, please review our Privacy Policy.

Some third-party service providers may process cookie-related information outside the United Kingdom.

Where personal data is transferred internationally, we aim to ensure appropriate safeguards are in place in accordance with applicable UK data protection law.

These may include UK adequacy regulations or other legally recognised transfer mechanisms.

The applicable safeguards depend on the services used.

13. How Long Are Cookies Stored?

Cookie retention periods depend on their purpose and the relevant service.

Some cookies expire when your browser session ends, while others may remain for a specified period.

We aim to avoid retaining cookie-related information longer than necessary for its intended purpose.

Actual cookie names, providers, purposes, and expiration periods should be made available through our website's cookie information or preference controls where applicable.

Where cookie-related information constitutes personal data, you may have rights under the UK GDPR, subject to applicable conditions and exemptions.

• The right to access personal data.
• The right to request correction.
• The right to request deletion.
• The right to restrict certain processing.
• The right to object to certain processing.
• The right to withdraw consent.
• The right to complain to a supervisory authority.

info@thehandlefactory.uk

We may request reasonable information to verify your identity.

Our website is intended for general retail customers and is not specifically directed at children.

We do not knowingly use cookies to target children with personalised advertising.

If you have concerns about cookie-related data involving a child, please contact us.

We may update this Cookie Policy to reflect changes in:

• Website functionality
• Cookie technologies
• Third-party integrations
• Privacy practices
• Applicable legal requirements

Any updates will be published on this page with a revised date.

Where required, we will seek fresh consent for materially different non-essential cookie uses.

If you have concerns about our use of cookies, please contact us.

You may also raise concerns with the UK's data protection regulator:

You do not need to contact us before raising a complaint with the ICO.

For questions about cookies, consent preferences, or privacy, please contact:

Operated by THE HANDLE FACTORY LTD

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

The Handle Factory — Cookie Policy