Legal Notice

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

The company registration details and registered office must be verified against the official Companies House record before publication.

The website https://thehandlefactory.uk is operated by THE HANDLE FACTORY LTD under the trading name The Handle Factory.

The website provides information about products available for purchase, including:

• Wood Stove Accessories
• Fireplaces
• Generators
• Water Heaters
• Saunas
• Furnaces & Boilers

Product availability, prices, specifications, and other details are subject to the information presented on the relevant product pages and applicable sales terms.

The Handle Factory operates in accordance with applicable United Kingdom legislation, including relevant provisions of:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Electronic Commerce (EC Directive) Regulations 2002
• Companies Act 2006
• UK General Data Protection Regulation
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations 2003

References to legislation do not constitute a representation that every aspect of the website has been independently assessed or certified for legal compliance.

We aim to provide accurate and useful information about products offered through our website.

Product descriptions may include specifications, dimensions, features, technical requirements, and manufacturer information.

Although we take care when presenting product information, customers should review the relevant product documentation and confirm suitability before purchasing.

Where a product differs materially from its description or fails to meet applicable legal requirements, your statutory consumer rights remain unaffected.

All product prices are displayed in British Pounds Sterling (GBP, £).

Available payment methods are shown during checkout.

Any applicable taxes and mandatory charges will be presented in accordance with relevant legal requirements.

We offer free standard shipping on eligible orders within the United Kingdom, with no minimum order value.

For additional information, please review our Payment Methods Policy.

The Handle Factory currently delivers to eligible addresses within the United Kingdom.

Details

Free

None

12:00 AM GMT

3 business days

2–4 business days

5–7 business days

Monday–Friday

Delivery estimates exclude weekends and applicable public holidays.

Delivery obligations and customer rights are governed by our sales terms and applicable consumer legislation.

Please review our Shipping & Delivery Policy for further details.

The Handle Factory offers a voluntary 30-calendar-day return window for eligible purchases.

• Returns for defective and non-defective products
• Exchanges for eligible products
• Free prepaid return shipping
• No restocking fees
• A standard refund processing target of 10 days

Additional statutory rights may apply under UK consumer law, including cancellation rights for eligible online purchases and remedies for faulty or misdescribed goods.

Nothing in our policies excludes or restricts rights that cannot lawfully be excluded.

Please review our Returns & Refunds Policy and Order Cancellation Policy for full details.

Certain products may be supplied with manufacturer warranties.

Commercial warranty coverage and duration vary by product and manufacturer.

Manufacturer warranties are additional to statutory consumer rights.

Products involving gas, electricity, combustion, or other potentially hazardous systems may require professional installation and maintenance.

Customers should follow manufacturer instructions and applicable safety requirements.

Gas work must be carried out by appropriately Gas Safe registered engineers where required.

For further details, review our Warranty & Product Support Policy.

Unless otherwise stated, original website content owned by THE HANDLE FACTORY LTD, including its branding, text, layout, and other protected materials, is subject to applicable intellectual property laws.

Third-party product names, trademarks, logos, photographs, and manufacturer materials remain the property of their respective rights holders.

The appearance of a third-party brand or trademark on our website does not, by itself, imply an official partnership, endorsement, or authorised dealership relationship.

Visitors may use website content for lawful personal shopping and information purposes.

Unauthorised reproduction or commercial exploitation of protected materials is prohibited except where permitted by law or authorised by the relevant rights holder.

Our website may contain links to third-party websites, including manufacturers, payment providers, delivery services, or other external resources.

These websites may be operated independently and subject to their own terms and privacy policies.

We do not control all external content and cannot guarantee the accuracy or continued availability of independently operated third-party websites.

This does not exclude any legal responsibility we may have in relation to our own products or services.

We aim to maintain an accessible and functional online shopping experience.

However, temporary interruptions may occur due to maintenance, software updates, security issues, or external service disruptions.

We do not guarantee uninterrupted access to every website feature.

Nothing in this notice affects our obligations under an accepted sales contract or applicable law.

Nothing in this Legal Notice excludes or restricts liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any other liability that cannot legally be excluded or restricted

Any limitations concerning website information or external services apply only to the extent permitted by law.

THE HANDLE FACTORY LTD is generally the data controller for personal information processed in connection with its online retail operations.

We aim to process personal data in accordance with applicable UK data protection requirements.

Information about personal data collection, use, retention, sharing, and individual rights is provided in our Privacy Policy.

info@thehandlefactory.uk

Our website may use cookies and similar technologies for essential functionality and other permitted purposes.

Where required by law, we will seek consent before activating non-essential cookies.

For more information, please review our Cookie Policy and available website privacy controls.

We aim to make our website accessible to customers with different needs and abilities.

Our accessibility goals are informed by recognised guidance, including the Web Content Accessibility Guidelines.

If you experience difficulty accessing information or completing a purchase, please contact our customer support team.

For more information, review our Accessibility Statement.

If you have a concern about an order, product, payment, delivery, refund, or another aspect of our services, please contact us.

Please provide your order number, where applicable, and a description of the issue.

We aim to review complaints fairly and provide appropriate assistance.

You retain any rights to seek remedies through the courts or other legally available procedures.

This Legal Notice is governed by the laws of England and Wales, subject to applicable mandatory consumer protections.

Consumers residing in Scotland or Northern Ireland retain any mandatory rights and jurisdictional protections available under applicable law.

Nothing in this notice limits those rights.

We may update this Legal Notice to reflect changes in our business details, website operations, policies, or legal requirements.

Revised information will be published on this page with an updated revision date.

Changes will not retrospectively remove statutory rights or existing contractual obligations.

For legal notices, business enquiries, customer support, or questions concerning this website, please contact:

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

The Handle Factory — Legal Notice