Contact Us

Our team is available to help with product enquiries, order updates, warranty questions, and general customer support.

info@thehandlefactory.uk

+44 20 1219 1343

Operated by THE HANDLE FACTORY LTD

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

Please contact our customer support team before visiting, as this address is not advertised as a retail showroom or customer collection point.

How Can We Help You?

Need assistance choosing the right product? Contact our team for information about product specifications, compatibility, features, and availability.

• Wood Stove Accessories
• Fireplaces
• Generators
• Water Heaters
• Saunas
• Furnaces & Boilers

For questions about an existing order, delivery status, or tracking information, please contact us with your order number and the email address used at checkout.

You can also visit our Track Your Order page for available tracking information.

We offer free standard shipping throughout the United Kingdom.

• Order cut-off: 12:00 AM GMT
• Order processing: 3 business days
• Estimated transit: 2–4 business days
• Estimated total delivery: 5–7 business days
• Fulfilment days: Monday to Friday

Delivery estimates exclude weekends and applicable public holidays.

For additional information, please visit our Shipping & Delivery Policy.

We accept returns of eligible new products within 30 days, including defective and non-defective items. Exchanges are also accepted.

• Return method: By post
• Return label: Free prepaid return label included in the package
• Restocking fee: None
• Refund processing time: Within 10 days, subject to the applicable refund policy and statutory rights

To request assistance with a return or exchange, email info@thehandlefactory.uk with your order number and the reason for your request.

Please refer to our Returns & Refunds Policy for complete information.

If you experience an issue with a product or need help understanding its warranty coverage, please contact us.

Include your order number, product name, and a description of the issue. Our support team will review your enquiry and advise you on the appropriate next steps.

Your statutory consumer rights remain unaffected by any manufacturer's warranty.

You can contact us directly using the details above or submit an enquiry through our website's contact form.

• Full Name
• Email Address
• Phone Number (Optional)
• Order Number (If Applicable)
• Enquiry Type
• Message

Please provide as much relevant information as possible so our team can assist you efficiently. Do not include payment card details or passwords in your message.

At The Handle Factory, we aim to provide clear communication, dependable customer service, and a straightforward shopping experience.

Whether you're shopping for home heating solutions, power equipment, or accessories, we're committed to helping you make informed purchasing decisions.

Operated by THE HANDLE FACTORY LTD