Your Privacy Choices

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

THE HANDLE FACTORY LTD is generally the data controller for personal information processed in connection with our online retail activities.

For privacy enquiries or requests concerning your personal information, please contact us using the details above.

Depending on the circumstances and applicable legal requirements, you may have the following rights:

• Right of Access: Request information about the personal data we hold about you and obtain a copy.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of personal information where the legal conditions apply.
• Right to Restrict Processing: Request that certain processing activities be restricted.
• Right to Data Portability: Receive certain personal data in a structured, commonly used, machine-readable format.
• Right to Object: Object to certain processing activities, including direct marketing.
• Right to Withdraw Consent: Withdraw consent for processing activities that rely on your consent.
• Rights Relating to Automated Decision-Making: Exercise applicable rights concerning qualifying solely automated decisions.

These rights are subject to legal conditions and exemptions. Not every right applies to every processing activity.

Cookies and similar technologies may be used to support website functionality and, where enabled, analytics, personalisation, or marketing.

You may be able to manage the following categories through our website's cookie preference controls:

Purpose

Shopping basket, checkout, security, and essential website functionality

Generally active where legally exempt from consent

Functional

Remembering optional preferences

Accept or reject where consent is required

Analytics

Understanding website performance and visitor activity

Accept or reject

Marketing

Advertising measurement and related tracking

Accept or reject

Where consent is required, non-essential cookies must not be activated before valid consent has been obtained.

You may withdraw your consent at any time through the available cookie preference controls or by contacting us.

You can also delete or block cookies through your browser settings.

For more information, please review our Cookie Policy.

We may send marketing communications about products, promotions, or updates where permitted by applicable law.

You can opt out of direct marketing at any time.

• Use the unsubscribe link included in a marketing email, where available.
• Contact info@thehandlefactory.uk and request removal from marketing communications.

We will respect valid opt-out requests.

You may still receive necessary transactional communications, including order confirmations, delivery updates, payment notifications, and customer support messages.

You may request confirmation of whether we process your personal data and, where applicable, obtain access to that information.

info@thehandlefactory.uk

Please include sufficient information to help us identify the relevant records.

We may request reasonable identity verification where necessary.

We will generally respond within one month, subject to any lawful extension.

If your personal information is inaccurate or incomplete, you may request a correction.

• Name
• Email address
• Telephone number
• Billing information
• Delivery information
• Other relevant customer records

To request a correction, contact info@thehandlefactory.uk.

If your request concerns an active order, please contact us promptly because delivery details may become difficult to change once an order has been dispatched.

You may request deletion of your personal information where the legal requirements for erasure are met.

For example, deletion may be appropriate where:

• Personal information is no longer necessary for its original purpose.
• You withdraw consent and no other lawful basis applies.
• You successfully object to certain processing.
• Personal information has been processed unlawfully.
• Erasure is required by law.

However, some information may need to be retained for legal, tax, accounting, contractual, or dispute-resolution purposes.

For example, we may need to retain certain transaction records even after a customer requests account deletion.

info@thehandlefactory.uk

We will review the request and explain any applicable restrictions or retention requirements.

You may object to processing based on legitimate interests, subject to the applicable legal conditions.

You also have the right to object to processing of your personal data for direct marketing purposes.

Where you object to direct marketing, we will stop processing your personal data for that purpose.

info@thehandlefactory.uk

Please describe the processing activity you wish to object to.

You may request that we restrict certain uses of your personal information where the legal conditions apply.

For example, this may be relevant where:

• You contest the accuracy of personal information.
• Processing is unlawful and you request restriction instead of deletion.
• We no longer need the data, but you require it for legal claims.
• You have objected to processing and the relevant assessment is pending.

We will review requests in accordance with applicable data protection law.

In certain circumstances, you may request personal information you have provided to us in a structured, commonly used, machine-readable format.

This right generally applies where the relevant processing is automated and based on consent or contractual necessity.

Where technically feasible and legally required, you may also request transmission to another controller.

info@thehandlefactory.uk

Where we rely on consent to process personal information, you may withdraw that consent at any time.

• Non-essential cookies
• Certain analytics activities
• Certain marketing communications
• Other optional processing activities

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

It also does not necessarily prevent processing that is required under another valid lawful basis.

When you purchase products from The Handle Factory, certain information is necessary to process and fulfil your order.

• Customer name
• Billing and delivery details
• Order information
• Payment status
• Transaction references
• Refund information

Payments are handled through the payment services available during checkout.

We do not ask customers to send full payment card numbers, card security codes, or online banking passwords through email.

Some transaction information must be retained to comply with legal and accounting obligations.

For more information, please review our Privacy Policy and Payment Methods Policy.

Our website may use third-party providers for services such as:

• Payment processing
• Website hosting
• Order fulfilment
• Delivery
• Customer support
• Analytics, where enabled
• Marketing, where enabled

Some third parties may act as independent data controllers and operate under their own privacy policies.

Where third parties process personal information on our behalf, we aim to use appropriate contractual and security safeguards.

If you wish to exercise rights concerning information held independently by a third party, you may also need to contact that provider.

Some service providers may process personal information outside the United Kingdom.

Where such transfers occur, we aim to use appropriate safeguards in accordance with applicable UK data protection requirements.

These may include adequacy regulations or legally recognised contractual transfer mechanisms.

You may contact us for further information about relevant international transfer safeguards.

Payment and security providers may use automated checks to identify suspicious or potentially unauthorised transactions.

Where processing involves qualifying solely automated decisions with legal or similarly significant effects, applicable UK GDPR protections will be respected.

If you have concerns about a decision affecting your purchase, please contact our customer support team.

You can exercise your privacy rights by contacting us directly.

1. Your name.

2. The email address associated with your order or account, if applicable.

3. The type of privacy request.

4. Relevant order information, if necessary.

5. A brief description of what you would like us to do.

Please do not send sensitive identity documents unless we specifically request appropriate verification through a suitable process.

We may ask for additional information where reasonably necessary to verify your identity.

We will generally respond to valid UK GDPR rights requests within one month.

In certain circumstances, the response period may be extended by up to two additional months where permitted by law, taking account of the complexity and number of requests.

If an extension is necessary, we will inform you within the initial response period and explain the reason.

Requests are generally handled free of charge, although the law permits a reasonable fee or refusal in certain circumstances, such as manifestly unfounded or excessive requests.

If you have concerns about how we collect, use, or manage your personal information, please contact us.

We will review your concern and aim to provide an appropriate response.

You also have the right to complain to the UK's data protection regulator.

You do not have to contact us before submitting a complaint to the ICO.

We may update this page to reflect changes in our data processing practices, website technologies, privacy controls, or applicable legislation.

Updates will be published with a revised date.

Where required, we will provide additional information or request fresh consent before implementing relevant changes.

For privacy enquiries, cookie preferences, marketing opt-outs, data access requests, or other personal information concerns, please contact:

Operated by THE HANDLE FACTORY LTD

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

The Handle Factory — Your Privacy Choices