Payment Methods

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

The payment methods available for your purchase are displayed during checkout.

Depending on the payment services enabled on our website, these may include debit cards, credit cards, or other supported electronic payment options.

Only payment methods shown as available at checkout are accepted.

Please review the payment options before completing your order.

We do not require customers to send payment card details by email or telephone.

All product prices and checkout totals are displayed in British Pounds Sterling (GBP, £).

Payments are charged in GBP.

If your bank account or payment card uses another currency, your bank or card provider may apply currency conversion rates or additional charges.

Any such charges are determined by your financial institution and are not controlled by The Handle Factory.

We aim to provide a secure checkout environment.

Payments are handled through the payment processing services enabled on our website.

Depending on the selected payment method, customers may be redirected to a secure payment page or asked to complete additional verification.

We do not ask customers to provide full payment card numbers, card security codes, or banking passwords through email.

Customers should only complete payments through the official checkout at:

When you place an order, your selected payment provider may perform an authorisation or verification check.

A transaction may be declined or require additional verification for reasons including:

• Incorrect payment details
• Insufficient available funds
• Bank security restrictions
• Failed authentication
• Payment provider limitations
• Suspected unauthorised activity

If your payment is declined, please check your details or contact your bank or payment provider.

You may also try another payment method displayed at checkout.

6. When Will I Be Charged?

The timing of a payment charge depends on the payment method and payment processor used during checkout.

The applicable amount will be displayed before you confirm your purchase.

Once payment is successfully completed, you should receive an order confirmation by email.

If you believe you have been charged without receiving an order confirmation, please contact our customer support team before attempting another payment.

We aim to display product prices and applicable charges clearly before an order is submitted.

Minimum Order Value for Free Shipping: None

Any applicable taxes or additional charges will be displayed in accordance with legal requirements.

We do not charge an additional fee solely for using a consumer debit or credit card where such a surcharge is prohibited by UK law.

Your bank or payment provider may impose separate charges under its own terms.

After a successful purchase, you should receive an order confirmation email containing relevant details, including:

• Order number
• Purchased products
• Total amount paid
• Billing information
• Delivery information
• Order status

Please retain your confirmation for future reference.

If you do not receive it, check your spam or junk folder and contact info@thehandlefactory.uk if assistance is needed.

If a payment fails, please do not repeatedly submit the same transaction without checking whether a payment has already been authorised.

1. Confirm that your payment details are correct.

2. Check your available balance or credit limit.

3. Complete any authentication requested by your bank.

4. Contact your payment provider.

5. Try another available checkout method.

If the problem continues, email info@thehandlefactory.uk.

Never send full payment card details or security codes to our support team.

If you believe you have been charged more than once or notice an unexpected transaction associated with your order, please contact us.

• Your order number, if available
• The date of the transaction
• The amount charged
• A brief description of the issue

Do not provide your full card number, security code, or online banking credentials.

We will review the available order and payment records and advise you on the appropriate next steps.

For suspected unauthorised transactions, you should also contact your bank or card issuer promptly.

Approved refunds are generally issued to the original payment method used for the purchase.

Our standard refund processing target is within 10 calendar days, subject to applicable UK statutory refund deadlines.

Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank or payment provider.

We do not charge restocking fees for eligible returns.

For complete information, please review our Returns & Refunds Policy.

If you wish to cancel an order, please contact us promptly.

Include your order number and a clear cancellation request.

If your order has not yet been dispatched, we will aim to stop fulfilment and process any refund due.

If the order has already been dispatched, applicable cancellation and return rights may still apply.

For further information, please review our Order Cancellation Policy.

To protect customers and reduce unauthorised transactions, payment processors may conduct security checks.

In some circumstances, an order may require additional verification before fulfilment.

We may contact customers to clarify order information where reasonably necessary.

We will never ask you to disclose your payment card security code, online banking password, or one-time authentication code by email or telephone.

If you receive a suspicious payment request claiming to be from The Handle Factory, please contact us through our official website.

Payment-related personal information is handled in accordance with applicable data protection requirements.

Information may be shared with payment processors and other relevant service providers where necessary to complete transactions, prevent fraud, process refunds, or comply with legal obligations.

For more information, please review our Privacy Policy.

If you experience a payment issue or have a question about a transaction, please contact us.

Operated by THE HANDLE FACTORY LTD

Studio 210, 134–136 Curtain Road

London, England EC2A 3AR

Please include your order number and a brief description of your enquiry.

We may update this Payment Methods Policy to reflect changes in available payment services, checkout procedures, or applicable legal requirements.

Updates will be published on this page with a revised effective date.

Changes will not retrospectively remove statutory rights or contractual commitments applicable to completed purchases.

The Handle Factory — Payment Methods Policy